Responsible Gaming Policy

This Responsible Gaming Policy (the "Policy") governs the responsible gaming framework of the GrowBit online gaming platform available at https://growbit.net/ as the primary domain, together with its official mirror domains, and any related software, games, wallets, tools, features, or services operated in connection with the platform (collectively, the "Website" or the "Services").

The Website is operated by 0-000-000000 Sociedad de Responsabilidad Limitada, a company duly incorporated under the laws of the Republic of Costa Rica, CIN 0-000-000000, with its registered office at Calle 4, Paso de la Vaca, San José, Costa Rica (the "Company", "GrowBit", "we", "us", or "our").

This Policy forms part of the contractual framework governing your use of the Website, together with the Terms and Conditions, Privacy Policy, KYC and AML Policy, System Fairness Policy, Risk Disclosure Statement, and other policies published on the Website.

The Company is committed to providing a safe, fair, and enjoyable gaming experience. We recognize our responsibility to help prevent problematic gambling behavior. Gambling should always remain a form of entertainment, conducted in a controlled and responsible manner. If gambling begins to negatively affect your life, it is important to take action without delay.

GrowBit is an independent platform and is not affiliated with, endorsed by, or sponsored by Ubisoft or Growtopia, or by any of their respective owners, publishers, developers, affiliates, officers, employees, licensors, or representatives. References to Growtopia, World Locks, Diamond Locks, Blue Gem Locks, or DLS are used solely to identify supported virtual items, virtual currencies, or user-facing gameplay integrations.

2.1. This Policy applies to:

2.1.1. All gambling games and services offered through the Website, including GrowBit Original games and third-party casino games;

2.1.2. Gameplay involving supported balances, including Growtopia-related Diamond Locks (DLS) and supported cryptocurrencies or digital assets where enabled;

2.1.3. Bonuses, promotions, races, rewards, rakeback, tips, and similar features; and

2.1.4. Access via the primary domain and any official mirror domains operated by the Company.

We encourage all Players to observe the following principles:

3.1. Know when to stop

If gambling stops being enjoyable or starts to feel stressful or compulsory, it is time to take a break.

3.2. Gamble only with what you can afford to lose

Never gamble with funds, virtual items, or balances intended for essential purposes, and never acquire supported balances using money needed for essential expenses such as rent, food, or utilities.

3.3. Take regular breaks

Avoid long or continuous gambling sessions. Stepping away periodically helps maintain perspective and control.

3.4. Set personal limits

Decide in advance how much time and how much of your balance you are willing to spend, and strictly adhere to those limits.

3.5. Never chase losses

Trying to recover losses often leads to further losses and loss of control. The house edge does not change because you are losing.

3.6. Play for entertainment, not profit

Gambling is not a way to earn income or solve financial problems.

3.7. Maintain balance

Do not allow gambling to interfere with work, education, family responsibilities, or physical and mental well-being.

4.1. Self-Assessment Questions

To help identify potentially harmful gambling behavior, answer the following questions honestly. If you answer "YES" to several of them, your gambling habits may be becoming unhealthy:

• Does gambling negatively affect your work or studies?
• Have you argued with family or friends because of gambling?
• Do you regularly return to gambling sites to try to recover previous losses?
• Have you borrowed money, sold belongings, or traded items you did not intend to part with in order to finance gambling?
• Do you view gambling as a way to earn a living or solve financial problems?
• Do you find it difficult to stop or control your gambling even when it causes problems?

4.2. Recommended Actions

If you answered "YES" to most of the questions above, we strongly recommend taking proactive steps, including:

• Setting strict personal time and spending limits before you play;
• Using the self-exclusion tool described in this Policy, including its shorter cooling-off durations;
• Contacting professional support organizations for assistance.

5.1. Availability

The Company provides a self-exclusion tool that Players can activate directly from their account settings on the Website, without contacting support. Players who need assistance may also contact support@growbit.net.

5.2. Durations

Players may select one of the following exclusion durations:

• 24 hours;
• 7 days;
• 30 days;
• 6 months;
• 12 months; or
• Permanent.

The shorter durations (24 hours to 30 days) serve as cooling-off periods; the longer durations (6 months, 12 months, and permanent) serve as self-exclusion. The same protections described in this section apply to every duration.

5.3. Activation

Self-exclusion requires explicit confirmation by the Player at the moment of activation, as a safeguard against accidental triggers. Once confirmed, the exclusion takes effect immediately and all of the Player's active sessions are terminated.

5.4. Effect

For the entire duration of the exclusion, the Player is blocked from placing bets, participating in games, claiming bonuses, promotions, rewards, or rakeback, sending or receiving tips, and otherwise engaging in gambling functionality on the Website. Any available balances are handled in accordance with the Terms and Conditions and applicable policies.

5.5. Irreversibility

An active self-exclusion cannot be lifted, shortened, or reversed during its period: not by the Player, not by customer support, and not by an administrator. An active exclusion also cannot be replaced or stacked with a new one.

5.6. Expiry

Fixed-term exclusions lapse automatically at the end of the selected period; no reactivation request is required. A permanent self-exclusion does not expire.

5.7. Marketing suspension

Any marketing or promotional communications are suspended for the duration of the exclusion.

5.8. Record-keeping

Self-exclusion records and related audit entries are retained in accordance with the Privacy Policy and the Company's internal record-keeping policies, including for the prevention of circumvention.

6.1. The Company reserves the right to proactively restrict, suspend, or exclude a Player's account where serious concerns or risk factors are identified.

6.2. Company-initiated restrictions may occur where:

• The Player is suspected of criminal, fraudulent, or abusive activity;
• The Player exhibits clear signs of gambling-related harm, loss of control, distress, or financial hardship; or
• Continued access could compromise platform integrity, player safety, or legal compliance.

6.3. Company-initiated restrictions are documented, recorded in the Company's audit systems, and take effect in accordance with the Terms and Conditions.

Players seeking professional support may contact the following organizations at any time. They are independent of the Company and offer free, confidential assistance for gambling-related harm:

• Gamblers Anonymous: https://gamblersanonymous.org/
• Gambling Therapy: https://www.gamblingtherapy.org/
• GamCare: https://www.gamcare.org.uk/

The Website and its support channels are not a substitute for professional support.

8.1. Players must be at least eighteen (18) years of age, or the minimum legal age in their country of residence, whichever is higher, to register, deposit, play, or withdraw on the Website.

8.2. It is the Player's sole responsibility to comply with applicable age restrictions. By registering an account, you confirm that you meet this requirement.

8.3. If an account is found to belong to a minor, the Company reserves the right to:

• Immediately close the account;
• Void all activity and winnings; and
• Report the matter to relevant authorities where required.

8.4. Parents and guardians are strongly encouraged to take preventive measures, including:

• Restricting access to devices and payment or trading methods;
• Securing login credentials and passwords;
• Disabling auto-login features on shared devices;
• Using password protection on all devices; and
• Logging out after each session and never leaving devices unattended while logged in.

8.5. Circumventing age restrictions or allowing a minor to use an adult account constitutes a serious breach of the Terms and Conditions and may result in permanent account closure and legal action. If you suspect that a minor is using the Website, please contact support@growbit.net immediately.

9.1. The Company ensures that all relevant staff receive appropriate responsible gaming training.

9.2. Customer-facing and responsible gaming personnel are trained to:

• Apply responsible gaming principles in daily operations;
• Identify early indicators of gambling harm;
• Communicate with Players sensitively, professionally, and without judgment; and
• Provide assistance and direct Players to appropriate support resources.

growbit.net is the primary domain of the Website.

Any other domains designated by the Company may operate as official mirror domains for redundancy, accessibility, continuity of service, or regional availability.

The same responsible gaming tools, self-exclusion records, account rules, restrictions, and enforcement rights apply regardless of which official domain is used. A self-exclusion activated on any official domain applies across all official domains.

Users should ensure that they access only official GrowBit domains. The Company is not responsible for phishing websites, impersonation domains, fake support accounts, malicious links, wallet-draining websites, or third-party websites falsely claiming to be associated with GrowBit.

This Policy must be read together with the Terms and Conditions, Privacy Policy, KYC and AML Policy, System Fairness Policy, Risk Disclosure Statement, Bonus Terms, and any other policies published on the Website.

In the event of inconsistency between this Policy and the Terms and Conditions, the Terms and Conditions shall prevail unless mandatory Costa Rican law or other mandatory law requires otherwise.

This Policy is governed by and construed in accordance with the laws of the Republic of Costa Rica, unless mandatory law in your jurisdiction requires otherwise.

For questions about this Policy, responsible gaming tools, or assistance with self-exclusion, contact:

support@growbit.net

For legal or compliance-related matters, contact:

legal@growbit.net

You should contact the Company from the email address associated with your GrowBit account whenever possible.