Terms and Conditions

1.1. Scope of the Terms

These Terms and Conditions, together with the policies and documents referenced herein (collectively, the "Terms"), govern your access to and use of the games available on https://growbit.net/ as the primary domain, together with its official mirror domains, and any other software, tools, games, wallets, features, or services that facilitate the functionality of the website and its related or connected services (the "Website" or the "Services").

1.2. Acceptance and Binding Effect

It is your responsibility to carefully read these Terms, as they define your rights and obligations and form a legally binding agreement between you, the user of the Services (the "Customer", "You", or "Your"), and the Company.

By registering on the Website and/or using any part of the Services, whether as a guest or as a registered user holding an account ("Account"), you confirm that you have read, understood, and agree to be bound by these Terms, including any amendments published from time to time.

If you do not agree to any part of these Terms, you must immediately refrain from accessing or using the Services.

By accessing or using the Services, you also agree to be bound by the Privacy Policy and all other policies, notices, and documents published on the Website that are expressly incorporated into these Terms (together, the "Policies").

IF YOU DO NOT AGREE TO THESE TERMS OR ANY OF THE POLICIES, YOU MUST NOT ACCESS OR USE THE SERVICES.

1.3. Company Information

The Website is owned and operated by 0-000-000000 Sociedad de Responsabilidad Limitada, a company duly incorporated under the laws of the Republic of Costa Rica, CIN 0-000-000000, with its registered office at Calle 4, Paso de la Vaca, San José, Costa Rica (hereinafter referred to as the "Company", "GrowBit", "We", "Us", or "Our").

GrowBit is an independent platform and is not affiliated with, endorsed by, or sponsored by Ubisoft or Growtopia, or by any of their respective owners, publishers, developers, affiliates, officers, employees, licensors, or representatives. References to Growtopia, World Locks, Diamond Locks, Blue Gem Locks, or DLS are used solely to identify supported virtual items, virtual currencies, or user-facing gameplay integrations.

1.4. Eligibility and Legal Restrictions

The Services are not intended for use by:

i. individuals under the age of eighteen (18) years, or the minimum legal gambling age applicable in their jurisdiction, if higher; or

ii. individuals accessing the Services from jurisdictions where such access or participation is illegal, restricted, prohibited, or otherwise not permitted.

The availability of the Services does not constitute an offer, solicitation, or invitation to use the Services in any jurisdiction where such use would be unlawful.

The Company does not intend to offer Services that contravene the laws of your jurisdiction. If you choose to access or use the Services in violation of any applicable local, national, federal, provincial, or other laws, you do so at your own risk, and the Company disclaims all liability for any resulting consequences.

1.5. Amendments to the Terms

The Company reserves the right to update, amend, or modify these Terms, including any referenced documents, at any time without prior notice.

Any updated Terms become effective immediately upon publication on the Website. If you do not agree with any amendment, you must immediately cease using the Services.

Any wagers or transactions placed prior to the effective date of amended Terms will continue to be governed by the Terms in force at the time such wagers or transactions were placed.

1.6. Duty to Review

You are solely responsible for periodically reviewing these Terms to remain informed of any updates. Continued use of the Services after the publication of revised Terms constitutes your acceptance of those changes.

1.7. Entire Agreement

These Terms constitute the entire agreement between you and the Company concerning the use of the Website and Services. Except in cases of fraud, they supersede all prior or contemporaneous agreements, representations, or understandings, whether oral, written, or electronic.

1.8. Documents Incorporated by Reference

This agreement includes, without limitation:

• These Terms and Conditions;
• Game-specific rules available on the relevant game pages;
• All Policies published on the Website and incorporated by reference;
• Terms applicable to promotions, bonuses, races, tournaments, rewards, and special offers;
• Any additional conditions expressly stated as applicable.

1.9. Risk Acknowledgement

By using the Services, you expressly acknowledge that gambling involves a risk of loss, including the loss of all funds, cryptocurrency, virtual items, in-game currencies, or balances wagered or deposited.

You confirm that you understand and accept this risk and that you assume full responsibility for any losses incurred through your use of the Services.

1.10. Headings

Headings used in these Terms are provided for convenience and reference only and do not affect the interpretation or legal meaning of any provision.

2.1. Limited License to Use the Website

Subject to these Terms, the Company grants you a limited, non-exclusive, non-transferable, revocable license to:

a. access the Website and use the content made available to you through the Services; and

b. download, view, or print copies of content to which you are lawfully granted access,

solely for your personal, non-commercial, and recreational use.

No other use of the Website or its content is permitted unless expressly authorized in writing by the Company.

2.2. Ownership of Systems and Content

The Company and its licensors are the sole and exclusive owners of all rights, title, and interest in and to:

• the Website and all underlying software, source code, object code, business systems, cryptographic and provably fair systems, databases, algorithms, interfaces, and infrastructure (collectively, the "Systems");
• the Website design, layout, graphics, audio, video, text, and other content; and
• all odds, statistics, results, data, and information generated through the Website.

All rights not expressly granted to you under these Terms are reserved by the Company and its licensors.

2.3. Trademarks, Trade Names, and Usernames

You may not use the Company’s domain names, trademarks, service marks, trade names, trade dress, logos, branding elements, or proprietary odds (collectively, the "Marks"):

• in connection with any product or service that is not provided by the Company;
• in any manner that is likely to cause confusion, misrepresentation, or deception; or
• in any manner that disparages, damages, or undermines the reputation of the Company.

You may not use your Account, profile, or status on the Website for any commercial purpose, including advertising, promotion, or resale.

When selecting a username or nickname, the Company reserves the right to remove, modify, or reclaim it at its sole discretion, including where it is offensive, misleading, impersonating, infringing, or otherwise inappropriate.

Any unauthorized use of the Company’s name, Marks, or branding may result in immediate termination of your access to the Services and may give rise to legal action.

2.4. Restrictions on Use and Automated Access

Except as expressly permitted under these Terms, no rights or licenses are granted to you, whether expressly or by implication, estoppel, or otherwise.

You agree not to:

• copy, reproduce, distribute, modify, reverse engineer, decompile, or disassemble any part of the Systems;
• use any automated or manual device, script, crawler, scraper, bot, or similar technology to access, monitor, extract, or copy content from the Website; or
• interfere with, bypass, or attempt to circumvent any security, access-control, or integrity mechanisms.

Any unauthorized use or reproduction of the Website or Systems may result in legal action.

2.5. Copyright and Linking

Unless otherwise stated, all copyright in the Website, its content, and all documents and materials made available through it belongs to the Company or its licensors.

You may view, download, print, or store copies of content solely for your personal, non-commercial use. You may share copies with third parties for informational purposes only, provided that:

• such sharing is occasional and free of charge;
• the content is not modified, altered, or misrepresented; and
• all copyright notices and proprietary legends remain intact.

Any other reproduction, transmission, storage, publication, or distribution of the Website or its content, in whole or in part, in any medium, without prior written consent of the Company is strictly prohibited.

You may link only to the homepage of the Website. Deep-linking to internal pages or documents is prohibited without prior written consent. The Company reserves the right to request removal of any link at any time, and you agree to comply immediately.

2.6. User-Submitted Content

You are solely responsible for any content you post, upload, transmit, or submit through the Website.

By submitting content, you:

• confirm that you have read and agree to comply with the "Restricted Use" provisions of these Terms;
• agree not to submit any content that is unlawful, abusive, hateful, defamatory, discriminatory, threatening, misleading, sexually explicit, harassing, or otherwise harmful;
• warrant that the content is original to you or that you hold all necessary rights, licenses, and permissions to submit it;
• represent that the content does not contain confidential or proprietary information; and
• to the extent permitted by applicable law, waive any moral rights in such content.

The Company reserves the right to remove or restrict any user-submitted content at its sole discretion.

2.7. Liability for Unauthorized Use

You agree that you are solely liable for any loss, damage, cost, or expense arising from any unauthorized use of the Website, Systems, or content by you or through your Account.

You must notify the Company immediately if you become aware of any unauthorized use by any person. Failure to do so may result in suspension or termination of your access to the Services.

3.1.

You must not use the Services under any of the following circumstances or in any of the following ways:

3.1.1.

If you are under the age of eighteen (18) years, or below the age of majority applicable in your jurisdiction, or if you are not legally capable of entering into a binding agreement with the Company, or if you are acting on behalf of, or for the benefit of, a person under such age.

3.1.2.

If you are resident in, located in, or otherwise subject to a jurisdiction where access to online gambling services is prohibited or restricted.

3.1.3.

To collect, harvest, or obtain nicknames, email addresses, or any other personal or account-related information of other Customers by any means, including spam, unsolicited communications, unauthorized framing, or unauthorized linking.

3.1.4.

To disrupt, interfere with, unduly influence, or negatively affect the experience of other Customers or the normal operation, integrity, or security of the Services or the Website.

3.1.5.

To post, transmit, or promote unsolicited commercial advertisements, affiliate links, marketing content, or other forms of solicitation, all of which may be removed without notice.

3.1.6.

In any manner that, in the Company’s reasonable opinion, constitutes or attempts to constitute:

a. cheating, exploiting, or abusing the Services or another Customer; or

b. collusion with any other Customer or third party to obtain a dishonest or unfair advantage.

3.1.7.

To scrape, copy, extract, monitor, reproduce, republish, or otherwise misuse odds, data, content, or materials from the Services, or to infringe or violate any intellectual property rights or proprietary interests of the Company or its licensors.

3.1.8.

For any unlawful, improper, abusive, or unauthorized activity, including but not limited to the following:

a. systematically retrieving, scraping, harvesting, or extracting data or content to create or compile databases, datasets, or directories without prior written consent;

b. tricking, defrauding, misleading, or attempting to mislead the Company or other users, including for the purpose of obtaining login credentials or sensitive information;

c. circumventing, disabling, interfering with, or attempting to bypass any security, access-control, or integrity mechanisms of the Services;

d. disparaging, damaging, or otherwise harming the reputation, goodwill, or operation of the Company or the Services;

e. using information obtained from the Services to harass, abuse, intimidate, threaten, or harm any person;

f. misusing customer support services or submitting false, misleading, malicious, or abusive complaints or reports;

g. engaging in unauthorized framing, linking, mirroring, or embedding of the Services;

h. uploading, transmitting, or attempting to transmit viruses, malware, spyware, Trojan horses, bots, web bugs, or any other harmful or disruptive code, including spamming or excessive repetitive messaging;

i. engaging in automated use of the Services, including bots, scripts, robots, scrapers, data-mining tools, or cheat utilities, except for standard browser or search engine activity;

j. removing, obscuring, or altering copyright, trademark, or other proprietary notices;

k. impersonating another user, person, or entity, or using another user’s account or credentials without authorization;

l. interfering with, overloading, disrupting, or placing an unreasonable burden on the Services or related infrastructure;

m. harassing, threatening, intimidating, or abusing Company employees, agents, contractors, or representatives;

n. copying, adapting, modifying, reverse engineering, decompiling, or disassembling any part of the Services or software, except where expressly permitted by mandatory law;

o. developing, using, or distributing unauthorized software or automated systems that interact with the Services;

p. using buying agents or purchasing agents in connection with the Services;

q. creating accounts through automated means or using false, inaccurate, or misleading information;

r. using the Services or any content for commercial, revenue-generating, or competitive purposes without prior written consent;

s. selling, assigning, sublicensing, or transferring your Account, profile, or access rights to any third party;

t. advertising, promoting, or offering goods or services through the Services without authorization.

3.2.

Each individual is permitted to register and maintain only one (1) Account. Multiple accounts, shared accounts, or accounts controlled by the same individual are strictly prohibited. You may not sell, transfer, or acquire an Account from a third party. If you become aware that you have more than one Account, you must notify the Company immediately. Failure to do so may result in suspension or termination of all related Accounts.

3.3.

You may not transfer, exchange, or otherwise move cryptocurrency, fiat currency, virtual currency, virtual items, or account balances between player accounts by any means, except where expressly enabled by the Website and permitted under these Terms.

3.4.

The Company may immediately suspend or terminate your Account, with or without prior notice, if you use the Services for unauthorized purposes. Where appropriate, the Company may also pursue legal remedies.

3.5.

Employees of the Company, its affiliates, licensors, distributors, contractors, advertising or promotional agencies, media partners, and members of their immediate families are prohibited from using the Services for wagering, items of value, virtual currencies, virtual items, or cryptocurrency without prior written authorization from an authorized representative of the Company. Any violation may result in immediate termination of the Account and forfeiture of bonuses and winnings to the extent permitted by law.

3.6.

You are solely responsible for maintaining the confidentiality and security of your login credentials. You must not disclose them to any third party. The Company is not responsible for any loss, damage, or misuse of your Account resulting from your failure to safeguard your credentials, whether such disclosure was intentional or accidental.

4.1.

You represent, warrant, and acknowledge that at all times when accessing the Website and using the Services:

a. You are the lawful and authorized user of any payment method used and of any in-game virtual currency, virtual item, cryptocurrency, or supported balance deposited to or used on your Account, including Diamond Locks (DLS) and supported cryptocurrencies.

b. You do not use, and will not use, VPNs, proxies, anonymizers, location-spoofing tools, or any similar services or devices that conceal, manipulate, or misrepresent your true location or identity.

c. You have full legal capacity and authority to enter into a binding legal agreement with the Company. You must not access the Website or use the Services if you lack such legal capacity.

d. You are at least eighteen (18) years of age, or the minimum legal age for gambling or gaming activities applicable in your jurisdiction, whichever is higher. The Company reserves the right to request proof of age at any time.

e. You are resident in, located in, and accessing the Services from a jurisdiction where online gambling is lawful. You are not a resident of, nor otherwise subject to, any jurisdiction where access to online gambling services is prohibited or restricted. You acknowledge that it is your sole responsibility to ensure the legality of your participation.

f. Neither you, nor where applicable your employees, employers, agents, or immediate family members, are registered as an Affiliate in the Company’s Affiliate Program.

g. You acknowledge that when placing bets or participating in games, you may lose some or all funds, cryptocurrency, virtual items, virtual currencies, or balances deposited to the Website in accordance with these Terms, and you accept full responsibility for any such losses.

h. You are acting solely on your own behalf as a private individual, in a personal and non-commercial capacity, and not on behalf of any third party or for any commercial, professional, or business purpose.

i. You will not attempt to manipulate, exploit, or interfere with any market, game, feature, or element of the Website in bad faith or in any manner that adversely affects the integrity of the Website, the Systems, or the Company.

j. You will act in good faith at all times in your dealings with the Company and in your use of the Website and Services, including in relation to all bets, wagers, and gaming activity.

k. You will make all payments of cryptocurrency, digital currency, virtual currency, virtual items, or any other value to the Company in good faith and will not attempt to reverse, charge back, dispute, or otherwise undo any payment, nor take any action that may cause a third party to reverse such payment.

l. When placing bets, you will not use any information obtained in breach of any applicable law, regulation, or legal duty in the jurisdiction where the bet is placed.

m. You will use the Website and your Account solely for genuine participation in the games offered and not for any financial, transfer, laundering, arbitrage, hedging, or other non-gaming operations. Your participation is strictly recreational and for entertainment purposes only.

n. You confirm that you are not a Politically Exposed Person (PEP), Head of an International Organization (HIO), or a family member or close associate of such persons, as defined under applicable AML/CFT standards, and you undertake to promptly notify the Company of any change in this status.

o. By registering an Account, you acknowledge and agree that the gaming services are provided under the laws and regulatory framework of the Republic of Costa Rica and not under any domestic licensing regime of your country of residence.

p. To the maximum extent permitted by applicable law, you waive any right to claim reimbursement, refund, or compensation for lost bets that may otherwise exist under national legislation.

q. You are not resident in, domiciled in, located in, or holding permanent or temporary residence in any of the following jurisdictions:

i. countries, territories, or jurisdictions subject to sanctions, restrictive measures, or watchlists issued by the United States of America;

ii. countries, territories, or jurisdictions subject to sanctions, restrictive measures, or watchlists issued by the European Union;

iii. countries, territories, or jurisdictions subject to sanctions, restrictive measures, or watchlists issued by the United Nations or any other applicable international or governmental authority; or

iv. countries or territories designated as restricted by the Company or by any third-party game provider, including but not limited to: United States of America, the Netherlands, France, United Kingdom, Australia, Austria, Germany, Spain, the Dutch West Indies, including Aruba, Bonaire, Saba, St. Eustatius, and Sint Maarten, Costa Rica, and any jurisdiction subject to sanctions imposed by OFAC, the United Nations Security Council, or the European Union, including but not limited to Russia, Belarus, Iran, Syria, and North Korea.

The Company may update or amend the list of restricted jurisdictions at its sole discretion from time to time.

4.2.

The Company reserves the right to restrict, suspend, or terminate your access to the Website and Services, and to void or forfeit any bonuses, winnings, or balances, if it determines, in its sole discretion, that any of the above representations are false, inaccurate, breached, or no longer valid.

5.1.

Prior to using the Website and its Services, you must personally complete the registration process and confirm your acceptance of these Terms. To place wagers, withdraw winnings, redeem balances, or otherwise access the Services, you must successfully complete account registration and any identity establishment and verification procedures requested by the Company.

5.2.

The Company reserves the right, at its sole discretion, to refuse or reject any registration application, without obligation to provide reasons.

5.3.

During registration, you must choose a username and provide accurate, complete, and up-to-date contact details, including a valid email address (the "Registered Email Address"). You are solely responsible for ensuring that your contact details remain current and correct and for promptly updating them through your Account if any changes occur.

Your Registered Email Address is a primary means of communication and one of the methods used to verify your identity. You are responsible for maintaining an active, secure, and unique email account and for preventing access by unauthorized third parties. The Company shall not be liable for any loss, damage, or adverse consequence arising from communications sent to or received from your Registered Email Address.

If your Registered Email Address is invalid, inaccurate, or not provided upon request, the Company reserves the right to suspend or restrict your Account until valid contact details are supplied. Where you deliberately provide false or misleading personal information, the Company may suspend or terminate your Account and may, where appropriate, initiate legal action or notify competent authorities.

5.4.

For compliance, security, and regulatory purposes, the Company may request additional personal information from you, including your first name, last name, date of birth, country of residence, nationality, or other identifying details, and may use external data sources or third-party service providers for verification. Where personal data is obtained from third-party sources, you will be informed in accordance with applicable data protection laws.

5.5.

You may be required to submit valid proof of identity and other supporting documentation as reasonably requested by the Company. This may include, without limitation, a government-issued photo identification document, such as a passport, national identity card, or driver’s license, and a recent utility bill or equivalent document confirming your name and residential address.

The Company may also request proof of ownership or control of any Growtopia account (including the GrowID used for DLS deposits and withdrawals), cryptocurrency wallet, payment method, or other account used in connection with deposits, withdrawals, redemptions, or gameplay.

The Company reserves the right to suspend wagering, deposits, withdrawals, redemptions, or other Account functionality until the requested documentation has been provided and verified. All verification procedures are conducted in accordance with applicable gaming regulations, anti-money laundering laws, and internal risk-management procedures.

Once your Account is registered and, where applicable, approved at the Company’s discretion, you may fund your Account using only the payment methods, cryptocurrencies, virtual currencies, virtual items, or in-game transfer methods listed on the Website. The use of any unsupported method is prohibited.

5.6.

You are permitted to register and maintain only one (1) Account with the Website. Multiple Accounts are strictly prohibited. This prohibition includes Accounts created through representatives, family members, associates, affiliates, related parties, connected persons, or third parties acting on your behalf. If multiple Accounts are detected, the Company reserves the right to close all related Accounts and take further action in accordance with these Terms.

5.7.

The Website registration page constitutes an invitation to treat only. The Company is under no obligation to open an Account for you, and it remains entirely within the Company’s discretion whether to approve or decline any registration application.

5.8.

You must keep your login credentials, including your password, confidential at all times. Provided that the correct Account credentials are used, the Company is entitled to assume that all actions performed through the Account, including wagers, deposits, withdrawals, redemptions, tips, transfers, and gameplay, are carried out by you. You are advised to change your password regularly and never disclose it to any third party. Any failure to safeguard your credentials is at your sole risk and expense.

5.9.

After submission of your registration application, the Company may contact you to request additional information or documentation necessary to comply with its legal, regulatory, security, fraud-prevention, or compliance obligations.

5.10.

The Company reserves the right to remove, reclaim, or modify any username you select if, in the Company’s sole discretion, it is deemed inappropriate, offensive, misleading, infringing, impersonating, or otherwise unacceptable.

6.1.

As a general rule, you are not permitted to submit, upload, post, or otherwise make content available on the Website unless the Company has expressly enabled such functionality. Where the Company allows you to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content through the Website or the Services, such content may include, without limitation, text, written materials, comments, feedback, suggestions, personal data, usernames, avatars, or other materials (collectively, "Contributions").

Contributions may be visible to other Customers of the Website and, in some cases, may be accessible through third-party websites or services. By submitting Contributions, you acknowledge and agree that such content may be viewed, shared, stored, and processed in accordance with these Terms and the Privacy Policy.

6.2.

By creating, submitting, or making available any Contributions, you represent and warrant that:

6.2.1. You are the creator and owner of the Contributions or otherwise have all necessary licenses, rights, consents, releases, and permissions to use the Contributions and to authorize the Company and other users of the Website to use them in any manner contemplated by the Website and these Terms.

6.2.2. The creation, distribution, transmission, public display, performance, access, downloading, or copying of your Contributions does not and will not infringe or violate any intellectual property rights of any third party, including copyright, patent, trademark, or trade secret rights.

6.2.3. Your Contributions do not constitute unsolicited or unauthorized advertising, promotional materials, affiliate marketing, pyramid schemes, chain letters, spam, mass mailings, or any other form of solicitation.

6.2.4. Your Contributions are not false, inaccurate, misleading, deceptive, or intentionally incomplete.

6.2.5. You have obtained all necessary written consents, releases, and permissions from any identifiable individual appearing in your Contributions to use such person’s name, image, likeness, or other identifying attributes as contemplated by the Services and these Terms.

6.2.6. Your Contributions do not violate, and do not link to material that violates, these Terms or any applicable law, regulation, or binding legal requirement.

6.2.7. Your Contributions do not include offensive, discriminatory, or hateful content related to race, nationality, ethnic origin, religion, gender, sexual orientation, disability, or any other protected characteristic.

6.2.8. Your Contributions do not contain child sexual abuse material, do not exploit or harm minors, and do not violate any law intended to protect the health, safety, or well-being of minors.

6.2.9. Your Contributions do not violate the privacy, data protection, or publicity rights of any third party.

6.2.10. Your Contributions are not used to harass, threaten, intimidate, or promote violence against any individual or group of persons.

6.2.11. Your Contributions do not ridicule, mock, disparage, intimidate, or abuse any person.

6.2.12. Your Contributions are not obscene, lewd, lascivious, violent, harassing, defamatory, libelous, slanderous, or otherwise objectionable, as determined by the Company in its sole discretion.

6.3.

Any use of the Services in violation of this Section constitutes a material breach of these Terms and may result, without limitation, in the removal of Contributions, suspension or termination of your Account, forfeiture of bonuses or winnings, and any other remedies available to the Company under these Terms or applicable law.

7.1.

The Company reserves the right, at its sole discretion, to suspend, restrict, or close your Account immediately if you breach or are suspected of breaching these Terms, if such action is necessary to protect the integrity, security, or fairness of the Services, or for any other legitimate or justified reason. Where practicable, the Company may provide prior notice; however, it is not obliged to do so in all circumstances.

Where an Account is suspended or closed due to your breach of these Terms, the Company may void, cancel, or invalidate any wagers placed and may retain, withhold, or forfeit funds, cryptocurrency, virtual items, virtual currencies, balances, bonuses, or winnings in the Account, to the extent permitted by applicable law.

7.2.

If your Account shows a negative balance for any reason, you acknowledge and agree that you are fully liable for such negative balance and must repay the outstanding amount to the Company immediately upon request.

7.3.

If any funds, cryptocurrency, virtual items, virtual currencies, bonuses, winnings, or balances are credited to your Account in error, the Company shall notify you upon becoming aware of the mistake where reasonably practicable, and you agree that such amounts may be reversed or debited from your Account without delay.

7.4.

The Company reserves the right to refuse, restrict, void, limit, or cap any wager or transaction at any time and for any reason, including where a wager is suspected to have been placed in bad faith, fraudulently, or in a manner intended to circumvent wagering limits, monitoring thresholds, or operational controls.

7.5.

You must notify the Company immediately upon becoming aware of any error, discrepancy, or irregularity relating to your Account, balance, transactions, deposits, withdrawals, redemptions, or wagers.

7.6.

You may request the closure of your Account at any time by sending a written request from your Registered Email Address to the Company’s Customer Support Department at legal@growbit.net.

7.7.

You may not sell, transfer, assign, pledge, or otherwise dispose of your Account to any third party. This prohibition includes any assignment or transfer of value, rights, or claims of any kind, including but not limited to ownership of the Account, balances, deposits, wagers, winnings, bonuses, entitlements, or any related claims, whether legally, commercially, or otherwise.

7.8.

Transactions on the Website may be conducted using an in-game virtual currency, Diamond Locks (DLS), cryptocurrencies, fiat payment methods where enabled, or other payment methods supported by the Website. All balances and transactions in your Account will be displayed in the applicable currency or balance type selected or used by you.

7.9.

Upon Account closure, any remaining balance of cryptocurrency, in-game virtual currency, virtual items, fiat balance where enabled, or other funds shall be subject to applicable withdrawal fees and compliance checks. Withdrawals or redemptions will be processed to the same cryptocurrency wallet, in-game account, payment method, or bank account from which the funds originated where reasonably possible, unless otherwise required by law, technical limitations, security requirements, or compliance obligations.

7.10.

The Company reserves the right to close your Account at any time, in its sole discretion, and to refund, redeem, or return the remaining Account balance, if any, less applicable withdrawal fees and subject to applicable verification and compliance checks, without any obligation to provide a reason or prior notice, subject to applicable legal and regulatory requirements.

7.11.

Your Account may be classified as dormant if you do not log in to the Website for a continuous period of six (6) months. Where permitted by applicable law, the Company may apply an administrative dormancy fee to dormant Accounts. Any such fee, including its amount, frequency, and method of calculation, shall be applied in a fair and proportionate manner and disclosed in advance or upon request, and shall not exceed the Account balance.

8.1.

Deposits and withdrawals on the Website may be made using cryptocurrencies, an in-game virtual currency, Diamond Locks (DLS), and/or other supported payment methods (collectively, the "Supported Balances"). DLS is a virtual in-game currency with no cash value outside the Website. It is counted in Diamond Locks and shown with two decimals, where one Diamond Lock equals 100 World Locks and one Blue Gem Lock equals 100 Diamond Locks. DLS is deposited by trading World Locks, Diamond Locks, or Blue Gem Locks to the Company’s Growtopia bot, and is withdrawn as locks dropped by that bot (see Section 11). Any cryptocurrency wallet used for deposits or withdrawals must be under your full ownership and control. Any bank account, payment card, or other fiat payment method used for deposits or withdrawals, where enabled, must be registered in your own name.

You acknowledge that blockchain networks, cryptocurrency systems, exchanges, payment providers, game economies, in-game trading systems, or other providers may apply network fees, gas fees, conversion fees, exchange fees, service fees, in-game trading limitations, or other transaction-related charges. Such fees may be deducted from the transferred amount and may be outside the Company’s control. Banks and payment institutions may also apply their own fees, which are likewise outside the Company’s control.

8.2.

You acknowledge and agree that your Account is not a bank account and is not insured, guaranteed, or protected by any deposit protection scheme, banking insurance system, or governmental authority in any jurisdiction. No interest or yield shall accrue on any cryptocurrency, virtual currency, virtual item, fiat balance, or other balance held in your Account.

8.3.

You agree to bear and pay in full all applicable transaction-related fees incurred in connection with your use of the Website, including but not limited to blockchain network fees, cryptocurrency transaction fees, exchange fees, bank charges, game-related trade fees, and service fees imposed by third-party providers.

8.4.

Where you choose to participate in any promotional, bonus, or incentive offer by entering a bonus code or otherwise, you agree to be bound by the applicable bonus terms and conditions governing that offer.

8.5.

You agree not to initiate any chargeback, reversal, cancellation, dispute, or other attempt to undo any deposit, transfer, trade, or payment. In the event that you do so, you agree to reimburse and indemnify the Company for the full amount of the reversed deposit and for any costs, losses, or expenses incurred by the Company in recovering such funds. Any winnings or benefits derived from wagers placed using reversed, disputed, unauthorized, or invalid funds shall be void and forfeited.

8.6.

Online gambling may be unlawful in certain jurisdictions. If online gambling is illegal or restricted in your country of residence or location, you must not use the Website or deposit funds. It is your sole responsibility to understand and comply with the laws applicable to online gambling in your jurisdiction.

8.7.

You must not deposit any funds, cryptocurrency, virtual currency, virtual items, or other value that originate from criminal, illegal, fraudulent, unauthorized, stolen, or otherwise unlawful activities. The Company reserves the right to block, freeze, restrict, report, or take other action in relation to such funds in accordance with applicable AML/CFT laws and internal policies.

8.8.

The Company reserves the right to set, modify, or apply minimum and/or maximum limits on deposits, withdrawals, redemptions, or transactions for operational, security, liquidity, or compliance purposes.

As of the current effective date:

• Minimum deposit amount (DLS): no fixed minimum; you are credited exactly the locks the Growtopia bot collects from you within the deposit window, which lasts about 90 seconds after the deposit starts;
• Minimum deposit amount (cryptocurrency): no fixed minimum; you are credited the equivalent of whatever amount you send, subject to the network's or provider's own minimum.

These limits may be amended at the Company’s sole discretion and will apply upon publication or notification.

8.9.

The Company reserves the right to apply additional identity verification, source-of-funds checks, wallet-ownership checks, game-account ownership checks, or other compliance procedures when processing deposits, withdrawals, redemptions, or transactions, in accordance with applicable laws and internal AML/CFT policies.

9.1.

You are fully responsible for paying all amounts owed for the use of the Services and for ensuring that sufficient funds, cryptocurrency, virtual items, virtual currencies, or balances are available to cover any deposits, wagers, fees, or other charges incurred through your Account.

9.2.

All payments, deposits, transfers, and trades made by you in connection with the Services must be made in good faith. You must not initiate or attempt any chargeback, reversal, cancellation, withdrawal recall, trade reversal, or other action intended to avoid or evade a liability legitimately incurred, whether directly or through a third-party provider.

9.3.

You agree to reimburse and indemnify the Company for any chargeback, denial, reversal, dispute, unauthorized transaction, failed transaction, or invalid transfer initiated by you, as well as for any losses, fees, penalties, or costs incurred by the Company as a result of such action.

9.4.

Any amounts owed by you to the Company under these Terms may be deducted, in whole or in part, from any funds, cryptocurrency, virtual items, virtual currencies, or balances held in your Account, without prior notice, to the extent permitted by applicable law.

10.1.

The Company reserves the right to use third-party cryptocurrency payment processors, fiat payment processors where enabled, blockchain service providers, wallet providers, game providers, in-game transfer providers, and virtual currency providers to facilitate deposits, withdrawals, redemptions, and related transactions. By using such services, you agree to be bound by the applicable terms and conditions of those third parties, provided that such terms do not conflict with these Terms.

10.2.

All transactions processed through the Website may be monitored, reviewed, or screened for the purposes of preventing money laundering, terrorist financing, fraud, sanctions evasion, collusion, bonus abuse, trade laundering, tip laundering, or other unlawful activity. Transactions deemed suspicious may be delayed, restricted, blocked, reversed, refused, or reported to the relevant competent authorities in accordance with applicable law.

11.1.

Withdrawals may be requested using the supported cryptocurrencies available in your Account and, for DLS balances, through the Company’s Growtopia bot. A DLS withdrawal is paid out as World Locks, Diamond Locks, or Blue Gem Locks dropped in Growtopia, not as cash. DLS has no cash value outside the Website, and the Company does not pay out DLS in money. Additional withdrawal methods may be enabled in the future at the Company’s discretion.

11.2.

The Company reserves the right to establish minimum and/or maximum withdrawal or redemption limits per transaction or per period for operational, liquidity, security, or compliance purposes.

As of the current effective date, for cryptocurrency withdrawals:

• Minimum withdrawal amount: the equivalent of $10 USD;
• Maximum withdrawal amount per transaction: the equivalent of $5,000 USD.

As of the current effective date, for DLS withdrawals through the Growtopia bot:

• Minimum withdrawal amount (DLS): 100 DLS;
• Maximum withdrawal amount per transaction (DLS): 2,000 DLS.

A DLS withdrawal places a hold on the requested amount in your Account. The bot then waits in a world named by the Website and drops the locks for the GrowID you entered. Withdrawals above an amount set by the Company require fresh two-factor authentication, and the Company may review a DLS withdrawal before it is paid out. If a DLS withdrawal is rejected or fails, the held amount is returned to your Account. You are responsible for entering your own GrowID correctly and for being in the named world to collect the locks. The Company is not responsible for locks dropped to a GrowID you entered.

These limits may be amended at the Company’s sole discretion.

11.3.

Except for the limits stated above, there is no guaranteed entitlement to unlimited withdrawals or redemptions. All withdrawals and redemptions remain subject to applicable transaction fees, blockchain network fees, exchange fees, in-game transfer limitations, provider limitations, and compliance checks.

11.4.

Prior to processing any withdrawal or redemption, the Company may require additional information or documentation to complete identity verification, age verification, source-of-funds checks, game-account ownership checks, wallet-ownership checks, or other Know Your Customer (KYC) and Anti-Money Laundering (AML/CFT) obligations.

11.5.

You may request a withdrawal or redemption only if all of the following conditions are satisfied:

a. All deposits made to your Account have been successfully received, verified, and are not classified as failed, reversed, disputed, suspicious, unauthorized, or invalid deposits;

b. All required identity verification, KYC, and AML/CFT checks have been satisfactorily completed;

c. You acknowledge that all withdrawal and redemption requests may be subject to AML/CFT monitoring, and that transactions deemed suspicious may be delayed, restricted, rejected, reversed, or reported to competent authorities. The Company may refuse a withdrawal or redemption request where sufficient verification or documentation has not been provided, or where you are in breach of these Terms;

d. There is no ongoing investigation relating to:

i. a suspected game malfunction, technical defect, or system error affecting gameplay or payouts; or

ii. a suspected breach of these Terms, including fraud, collusion, cheating, unlawful conduct, bonus abuse, multi-accounting, sanctions exposure, or other improper activity; and

e. For a DLS withdrawal, the GrowID you provide belongs to you and is under your control.

11.6.

Except where mandatory law provides otherwise, all transactions are final and non-refundable.

11.7.

The Services are provided on an "AS IS" and "AS AVAILABLE" basis. The Company makes no warranties, express or implied, that the Services will be uninterrupted, error-free, secure, or free from defects or harmful components.

11.8.

You agree to indemnify and hold harmless the Company, its affiliates, directors, officers, employees, agents, contractors, and representatives from and against any claims, losses, damages, liabilities, costs, or expenses, including reasonable legal fees, arising out of or related to:

a. your use or misuse of the Services;

b. your breach of these Terms; or

c. your violation of any applicable law or third-party rights.

11.9.

For substantial withdrawal or redemption amounts, the Company reserves the right to process payouts in multiple instalments or scheduled batches, for example weekly or monthly, where reasonably required for operational, liquidity, risk-management, security, provider, or compliance reasons.

11.10.

If your Account is credited in error with funds, virtual items, virtual currencies, cryptocurrency, bonuses, or winnings that do not belong to you, whether due to a technical malfunction, human error, provider error, or otherwise, such amounts remain the property of the Company and may be deducted from your Account. If you have withdrawn or redeemed such funds before the error is identified, the incorrectly paid amount shall constitute a debt owed by you to the Company. You must notify the Company immediately upon becoming aware of any such error.

11.11.

Customers seeking to recover funds, cryptocurrency, virtual items, virtual currencies, or balances held in a closed, suspended, locked, restricted, or self-excluded Account must contact customer support using their Registered Email Address. Any such recovery remains subject to applicable verification, legal, security, responsible-gaming, and compliance requirements.

12.1.

All bonuses, promotions, contests, races, tournaments, free plays, rewards, rakeback, loyalty benefits, and special offers (collectively, "Promotions") are subject to these Terms and Conditions, as well as any specific terms, wagering requirements, eligibility criteria, and conditions published in connection with the relevant Promotion. In the event of any conflict or inconsistency, the promotion-specific terms shall prevail.

12.2.

The Company reserves the right, at its sole discretion and without prior notice, to introduce, modify, suspend, withdraw, or cancel any Promotion at any time. Participation in any Promotion must be conducted fairly, lawfully, and in good faith. Where the Company reasonably determines that a Promotion has been abused, misused, or exploited, it may withhold, deny, cancel, or reclaim any associated bonus, prize, winnings, reward, or promotional benefit.

12.3.

By participating in any Promotion, you grant the Company a worldwide, non-exclusive, royalty-free, perpetual, and irrevocable license, to the extent permitted by applicable law, to use, reproduce, adapt, publish, display, and distribute any content, submissions, usernames, avatars, or materials you provide in connection with the Promotion, in any media and for any lawful purpose, unless such use is prohibited by mandatory law.

12.4.

The Company reserves the right to immediately cancel or suspend any Promotion if it reasonably believes that:

a. the Promotion has been configured incorrectly or contains an error; or

b. the Promotion is being abused, manipulated, or used in a manner inconsistent with its intended purpose.

Where any bonus, prize, reward, or promotional benefit has already been credited or paid, the Company may refuse related withdrawal or redemption requests and deduct, reverse, or recover the relevant amount from your Account.

12.5.

The Company actively monitors bonus and promotional activity and may investigate any suspected bonus abuse, fraud, collusion, multi-accounting, or misuse of Promotions.

Bonus abuse includes, without limitation:

• creating multiple accounts, directly or indirectly, to claim Promotions;
• using Promotions in bad faith, including exploiting system errors, loopholes, or inconsistencies in promotional rules;
• collusion with other players, accounts, or third parties;
• placing low-risk, hedged, offsetting, or arbitrage bets intended primarily to satisfy wagering requirements rather than genuine gameplay;
• manipulating gameplay patterns, deposits, withdrawals, redemptions, transfers, or betting behavior to obtain an unfair advantage; or
• any other conduct that the Company reasonably considers to undermine the fairness or integrity of Promotions.

12.6.

In the event of suspected or confirmed bonus abuse, the Company may, at its sole discretion and without limitation:

• cancel, revoke, or remove any bonus or promotional benefit;
• void, withhold, or forfeit any winnings derived from such bonuses;
• restrict, suspend, or terminate your Account;
• exclude you from current or future Promotions.

12.7.

The Company’s determinations regarding Promotions and bonus abuse shall be final and binding, subject to any mandatory rights you may have under applicable law.

13.1.

The Company encourages all Customers to use the Website and Services solely for recreational and entertainment purposes. Gambling should remain a form of leisure and not a source of income or a means to address financial difficulties.

13.2.

If you believe that your gambling behavior is becoming difficult to control, causes distress, or negatively impacts your personal, financial, educational, or professional life, you are strongly encouraged to make use of the responsible gaming tools and support measures described in the Company’s Responsible Gaming Policy:

https://growbit.net/legal/responsible-gaming

13.3.

These measures may include, without limitation, self-imposed limits, cooling-off periods, self-exclusion options, account restrictions, and access to external support organizations. Use of such tools is voluntary but strongly recommended where risk indicators arise.

14.1.

The Company is committed to maintaining robust and effective procedures to prevent money laundering, terrorist financing, fraud, sanctions evasion, and other unlawful activities in connection with the use of the Website and Services. The Company’s AML/CFT framework is designed to comply with:

• Law No. 7786 on Money Laundering and Terrorist Financing;
• its implementing regulations and related executive decrees, including Executive Decree No. 44390-H on beneficial ownership transparency, where applicable;
• applicable SUGEF and CONASSIF regulations, where applicable;
• instructions and guidance issued by the Unidad de Inteligencia Financiera (UIF – Costa Rica); and
• internationally recognized standards, including the FATF Recommendations.

14.2.

You are strictly prohibited from using the Website or the Services for any unlawful purpose, including but not limited to money laundering, terrorist financing, fraud, sanctions evasion, trade laundering, tip laundering, collusion, or any other illicit activity. Any such conduct constitutes a material breach of these Terms and may result in immediate account suspension or termination, forfeiture of funds or balances where permitted by law, reporting to competent authorities, and any other measures permitted or required by applicable law.

14.3.

For the purposes of compliance and risk management, the Company applies customer identification, verification, monitoring, and reporting measures as described in its AML and KYC Statement:

https://growbit.net/legal/aml-kyc

You acknowledge and agree that the Company may request information, documentation, or explanations at any time and that failure to provide satisfactory information may result in restrictions, suspension, termination of your Account, or refusal of withdrawals or redemptions.

15.1.

Any complaint, dispute, or claim arising out of or relating to the operation of the Website, the provision of the Services, or your participation in any games must, as a mandatory first step, be submitted to the Company’s customer support department via email at:

legal@growbit.net

Upon receipt of a complaint, the Company shall register and investigate the matter in accordance with its internal complaint-handling procedures.

You undertake to notify the Company of any disagreement, complaint, or dispute relating to the Services within seven (7) calendar days from the date of the relevant event, transaction, redemption, withdrawal, or gaming session giving rise to the complaint. Failure to submit such notification within this period entitles the Company, at its sole discretion, to decline consideration of the complaint, except where mandatory law requires otherwise.

15.2.

All communications between you and the Company during the complaint-handling process may be recorded, logged, and retained. In the event of any dispute regarding the content, timing, or substance of such communications, these records may be relied upon by the Company and may constitute a decisive basis for the resolution of the complaint.

15.3.

Upon receipt of a formal complaint, the Company shall acknowledge receipt and commence an internal review. Complaints shall be addressed as promptly as reasonably practicable. The standard timeframe for resolution shall be determined by the Company based on the nature, complexity, and circumstances of the complaint, but shall not exceed sixty (60) calendar days from the date the complaint is received.

15.4.

Where, due to the complexity of the matter or circumstances beyond the Company’s reasonable control, a complaint cannot be resolved within the initial sixty (60) calendar-day period, the Company may extend the resolution period by an additional sixty (60) calendar days. In such cases, you will be informed in writing prior to the expiry of the initial period, together with the reasons for the extension and the expected timeframe for final resolution.

15.5.

At the conclusion of the complaint-handling process, the Company shall provide you with either:

a. a final written response setting out the outcome and reasoning of the decision; or

b. where applicable, a written explanation confirming closure of the complaint and the rationale for such closure.

16.1. Prohibited Practices

The following practices and activities are strictly prohibited on the Website and constitute a material breach of these Terms, the Company’s AML/KYC policies, and/or applicable law:

a. Providing false, misleading, incomplete, or inaccurate information or documentation, including during registration, verification, KYC, EDD, or ongoing compliance procedures;

b. Using a stolen, falsified, or third-party identity, or using payment instruments, wallets, game accounts, virtual items, virtual currencies, funds, or balances that do not lawfully belong to you or are not under your control;

c. Failure or refusal to provide reasonable explanations or supporting information regarding suspicious, unusual, or high-risk activity identified on the Website;

d. Using the Website, its products, or services in a fraudulent, abusive, or improper manner, including any use inconsistent with genuine recreational gambling;

e. Participating in criminal or unlawful activity, including money laundering, terrorist financing, fraud, sanctions evasion, or any activity implying criminal liability, including the use of proceeds derived from illegal sources;

f. Collusion with other Players or third parties, including coordinated betting, sharing strategies to exploit bonuses, systems, or vulnerabilities, or any other concerted activity designed to obtain an unfair advantage;

g. Use of any software, system, script, algorithm, bot, or device designed to:

• predict or forecast game outcomes;
• automate betting or gameplay;
• distort normal gameplay mechanics;
• eliminate or materially reduce the element of chance; or
• otherwise obtain an unfair or non-recreational advantage;

h. Interfering with the operation, security, or integrity of the Website, including hacking, tampering, reverse engineering, data flooding, spamming, denial-of-service attacks, or any attempt to disrupt systems or services;

i. Using the Website for purposes other than personal entertainment, including commercial use, financial operations, arbitrage, value transfer, laundering, hedging, or any non-gaming purpose;

j. Selling, assigning, transferring, sharing, or otherwise disposing of accounts, including transferring balances, winnings, bonuses, or access rights between accounts or to third parties;

k. Exploiting software errors, bugs, malfunctions, provider errors, or configuration mistakes, including intentionally profiting from known or suspected technical issues;

l. Initiating chargebacks, payment reversals, transaction recalls, trade reversals, or payment disputes in bad faith or contrary to these Terms;

m. Bonus abuse, including but not limited to multi-accounting, hedging, low-risk wagering, exploiting promotional rules, or manipulating bonus conditions;

n. Operating or accessing multiple accounts, directly or indirectly, including through relatives, associates, agents, or third parties;

o. Using the Website while under the legal minimum age for gambling applicable to you;

p. Violating any AML/CFT rules, sanctions restrictions, responsible gaming policies, game rules, system fairness rules, or any other policies applicable to the Website, as amended from time to time;

q. Engaging in, attempting, or facilitating any activity that is illegal or reasonably deemed unlawful under any applicable law or regulation.

Any determination that a Player has engaged in one or more prohibited practices is made at the sole discretion of the Company, acting reasonably and in good faith, and does not require justification to the Player except where mandatory law requires otherwise.

16.2. Consequences of Misuse

Where a violation is reasonably suspected or established, the Company reserves the right, without limitation and without prior notice where permitted by law, to:

a. cancel or void any bets, transactions, bonuses, rewards, or winnings;

b. suspend, restrict, or permanently close the Player’s Account;

c. retain, freeze, or confiscate funds, cryptocurrency, virtual items, virtual currencies, or balances where permitted by law;

d. exclude the Player from participating in current or future games or promotions;

e. apply enhanced monitoring or restrictions; and/or

f. report the Player and relevant activity to competent authorities, including the Unidad de Inteligencia Financiera (UIF-Costa Rica) or other law-enforcement or regulatory bodies, as required or permitted by law.

The exercise of these rights is without prejudice to any other remedies available to the Company under these Terms or applicable law.

17.1. Duty to Report Errors

You are required to notify the Company immediately upon becoming aware of any error, malfunction, inconsistency, or irregularity affecting the Website, the Services, your Account, game outcomes, balances, transactions, deposits, withdrawals, redemptions, or payments.

17.2. Effect of Errors on Bets and Games

In the event of any system error, technical malfunction, human error, communication failure, software bug, provider error, configuration issue, or operational mistake, all affected bets, wagers, games, transactions, or outcomes shall be deemed void to the extent permitted by applicable law.

17.3. Limitation of Liability for Technical Issues

The Company shall not be liable to you or to any third party for any direct or indirect loss, damage, cost, expense, or claim arising from or relating to:

• system failures, downtime, latency, or interruptions;
• communication errors or network disruptions;
• software bugs, glitches, or malware;
• incorrect display of odds, balances, results, payments, or exchange values; or
• payments or credits made as a result of a fault or mistake in the Service.

Where such issues occur, the Company reserves the right to cancel affected games or wagers and to take any corrective action necessary to restore system integrity.

17.4. Correction of Errors and Recovery of Overpayments

The Company reserves the right, at any time, to:

• correct any error in your Account, including balances, transactions, game results, odds, payments, redemptions, or withdrawals;
• recover any amount incorrectly credited or overpaid to you, whether due to technical error, human error, provider error, or system malfunction; and
• adjust your Account accordingly to reflect the correct position.

Examples of such errors include, but are not limited to, incorrect pricing, incorrect odds, incorrect game results, incorrect settlement of bets, incorrect currency conversion, incorrect redemption processing, or incorrect balance display.

If there are insufficient funds in your Account to recover an overpayment, you agree to promptly repay the outstanding amount upon request. The Company further reserves the right to void, reduce, or cancel any pending or future bets or wagers, regardless of whether they were placed using funds originating from the error.

18.1. Exclusion of Liability: General

To the maximum extent permitted by applicable law, the Company shall not be liable to you for any loss or damage, whether direct or indirect, foreseeable or unforeseeable, arising out of or in connection with the use of the Website or the Services, including any failure to perform its obligations under these Terms, except where such liability cannot be excluded by law, including liability for death or personal injury caused by the Company’s negligence.

Without limiting the foregoing, the Company shall not be liable where any failure, loss, or damage is attributable to:

a. your own acts, omissions, breach of these Terms, or misuse of the Services;

b. the acts or omissions of a third party not connected with the Company’s performance of these Terms, including but not limited to failures or disruptions of communication networks, internet service providers, blockchain networks, payment processors, game providers, in-game economies, hardware, software, or your own equipment; or

c. events beyond the reasonable control of the Company or its suppliers, including events that could not reasonably have been foreseen or prevented even if reasonable care had been exercised.

The Services are provided for personal, recreational, and consumer use only. The Company shall not be liable for any business, commercial, or professional losses, including loss of profits, revenue, business opportunity, data, goodwill, or anticipated savings.

18.2. Limitation of Liability

Where, notwithstanding Section 18.1, the Company is found liable to you for any claim, loss, or damage arising under or in connection with these Terms or the Services, the Company’s total aggregate liability shall be strictly limited to the lower of:

a. the total value of the specific bet(s), wager(s), transaction(s), withdrawal(s), or redemption(s) placed by you in respect of the product, game, or transaction giving rise to the liability; or

b. EUR €500 (five hundred euros) in aggregate.

This limitation applies to all claims, whether arising in contract, tort, including negligence, statutory duty, or otherwise.

18.3. User Responsibility for Equipment and Security

You acknowledge and agree that it is your sole responsibility to:

a. ensure that the Services are suitable for and compatible with your computer equipment, mobile device, software, operating system, browser, and internet connection prior to use; and

b. take appropriate technical and organisational measures to protect your devices, email accounts, wallets, game accounts, and systems against viruses, malware, credential theft, phishing, and other harmful programs or security threats, including the use of up-to-date anti-virus and security software.

The Company shall not be liable for any loss or damage arising from your failure to comply with this obligation.

19.1. Method of Communication

All communications, requests, notices, and complaints provided by you to the Company under these Terms shall be submitted in writing via the Company’s designated Customer Support contact email, as published on the Website.

19.2. Language and Authorized Email Address

All communications and notices exchanged between you and the Company under these Terms shall be made in writing and in the English language and must be sent to or from the Registered Email Address associated with your Account, unless the Company expressly agrees otherwise in writing.

19.3. Deemed Receipt

Any communication or notice sent by the Company to your Registered Email Address shall be deemed received by you at the time it is successfully transmitted, regardless of whether you actually read or access such communication. You are solely responsible for ensuring that your Registered Email Address remains valid, accessible, and secure.

19.4. Updates to Contact Details

You are responsible for promptly updating your Registered Email Address in your Account in the event of any change. The Company shall not be liable for any loss, delay, or adverse consequence resulting from your failure to maintain accurate and up-to-date contact details.

20.1. Indemnification Obligation

You agree to defend, indemnify, and hold harmless the Company, including its subsidiaries, affiliates, and each of their respective directors, officers, employees, agents, contractors, partners, and representatives, from and against any and all losses, damages, liabilities, claims, demands, actions, proceedings, costs, and expenses, including reasonable attorneys’ fees and legal costs, arising out of or relating to:

20.1.1. your access to or use of the Website, its content, and any Services provided by the Company;

20.1.2. your breach or alleged breach of these Terms or any applicable Policies;

20.1.3. any breach of your representations, warranties, or undertakings set out in these Terms;

20.1.4. your violation of any applicable law or regulation, or the rights of any third party, including intellectual property, privacy, or proprietary rights; or

20.1.5. any harmful, abusive, fraudulent, unlawful, or improper conduct by you toward another user or any third party in connection with the Services.

20.2. Defense and Cooperation

Notwithstanding the foregoing, the Company reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate fully and in good faith, at your own expense, with the Company in the defense and settlement of any such claim.

20.3. Notice

The Company will use reasonable efforts to notify you promptly of any claim, action, or proceeding subject to indemnification upon becoming aware of it. Failure to provide such notice shall not relieve you of your indemnification obligations, except to the extent that you are materially prejudiced by such failure.

21.1. Modifications to the Services

The Company reserves the right, at its sole discretion and at any time, to modify, amend, suspend, discontinue, or remove any content, feature, functionality, game, currency, balance type, payment method, mirror domain, or aspect of the Website or the Services, whether temporarily or permanently, without prior notice. The Company is under no obligation to update, correct, or maintain any information made available on the Website.

The Company shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuation of the Services or any part thereof.

21.2. Service Availability and Interruptions

The Company does not guarantee that the Services will be available, uninterrupted, timely, secure, or error-free at all times. The Services may be subject to interruptions, delays, malfunctions, or downtime due to factors including, but not limited to, system maintenance, upgrades, technical failures, third-party service disruptions, game-provider disruptions, blockchain network congestion, cyber incidents, network congestion, or force majeure events.

The Company reserves the right, at its sole discretion and without prior notice, to interrupt, suspend, or restrict access to the Website or Services, in whole or in part, for maintenance, security, operational, legal, compliance, or commercial reasons.

21.3. Limitation of Responsibility

You acknowledge and agree that the Company shall not be liable for any loss, damage, inconvenience, or harm of any kind arising from your inability to access or use the Services during any period of modification, suspension, interruption, or termination. Nothing in these Terms shall be construed as imposing any obligation on the Company to maintain, support, upgrade, or continue offering the Services, or to provide any fixes, updates, enhancements, or new releases.

22.1.

You may not assign, transfer, sublicense, or otherwise dispose of these Terms, or any rights or obligations arising hereunder, without the Company’s prior written consent, which shall not be unreasonably withheld.

22.2.

The Company may, at any time and without your consent, assign, novate, or transfer these Terms, in whole or in part, to any affiliate, successor, or third party, provided that such transfer does not materially diminish the level of service offered to Customers. Any such assignment shall take effect upon written notice being published on the Website or otherwise communicated to Customers.

23.1.

If any provision of these Terms is held by a competent authority to be invalid, unlawful, or unenforceable, such provision shall be deemed modified to the minimum extent necessary to render it valid and enforceable while preserving its original intent to the greatest extent permitted by law.

23.2.

The validity, legality, and enforceability of the remaining provisions shall not be affected or impaired in any way.

24.1.

Without prejudice to any other rights or remedies available to the Company, the Company may, in its reasonable discretion, suspend or terminate your Account and refuse continued access to the Services, with immediate effect and without prior notice, if you breach any material provision of these Terms.

24.2.

Where practicable, you will be notified of any such action taken. The Company’s failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

25.1.

By accessing or using the Services, sending emails to the Company, or completing online forms, you consent to receiving communications electronically. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

25.2.

You expressly consent to the use of electronic signatures, contracts, records, and transaction confirmations, and to the electronic delivery of notices, policies, and records relating to transactions initiated or completed through the Services.

25.3.

You waive any rights or requirements under applicable laws that require original non-electronic signatures, physical delivery, or the retention of paper records.

26.1.

These Terms remain in full force and effect while you access or use the Services, whether as a registered Customer or visitor. All provisions which by their nature should survive termination shall survive, including but not limited to indemnities, limitation of liability, dispute resolution, AML/KYC obligations, record-keeping provisions, intellectual property provisions, and payment obligations.

26.2.

The Company reserves the right, in its sole discretion and without notice or liability, to refuse access to or use of the Services, including blocking IP addresses, to suspend or terminate Accounts, or to remove any content or information, for any reason or no reason, including breach of these Terms or applicable law.

26.3.

If your Account is suspended or terminated, you are prohibited from registering or attempting to register a new Account under your own name, an alias, or on behalf of any third party. The Company reserves the right to pursue all available legal remedies, including civil, criminal, and injunctive relief.

27.1.

The Services may contain typographical errors, inaccuracies, or omissions relating to descriptions, pricing, availability, game rules, odds, balances, limits, currencies, or other information. The Company reserves the right to correct any such errors, inaccuracies, or omissions and to update or modify content at any time without prior notice.

28.1. Fraud and Criminal Conduct

The Company will pursue all available contractual, civil, and criminal remedies against any Customer involved in fraud, dishonesty, money laundering, terrorist financing, sanctions evasion, or other criminal acts.

The Company reserves the right to withhold payments, suspend or terminate Accounts, and report suspected unlawful activity to competent authorities.

The Customer agrees to indemnify and hold the Company harmless and shall be liable on demand for all costs, charges, damages, losses, and expenses incurred by the Company, including direct, indirect, incidental, consequential losses, loss of profits, loss of business, reputational damage, and legal fees, arising directly or indirectly from the Customer’s fraudulent, dishonest, or criminal conduct.

28.2. Governing Law

These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of Costa Rica.

28.3. Jurisdiction, Dispute Resolution, and Class Action Waiver

You irrevocably submit to the exclusive jurisdiction of the courts of the Republic of Costa Rica in respect of any dispute, claim, or controversy arising out of or relating to these Terms, the Website, or the Services.

Notwithstanding the foregoing, the Company reserves the right to initiate proceedings in the courts of the jurisdiction where you reside or, if you are acting in the course of a trade or profession, where your principal place of business is located.

To the fullest extent permitted by applicable law:

• All disputes must be brought solely in your individual capacity.
• You expressly waive any right to bring or participate in any class action, collective action, representative action, private attorney general action, or similar proceeding against the Company.
• No court or adjudicative body shall have authority to consolidate claims or hear disputes on a class, collective, or representative basis.

If any portion of this class-action waiver is found unenforceable, such portion shall be severed, and all remaining claims shall proceed on an individual basis only.

28.4. Entire Agreement

These Terms, together with all incorporated Policies, constitute the entire agreement between you and the Company regarding your access to and use of the Services and supersede all prior or contemporaneous agreements, understandings, or communications, whether oral or written, relating to the same subject matter.

28.5. Acknowledgment

By accessing or using the Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. You waive any claim that these Terms were not adequately communicated to you.

28.6. Waiver

No waiver by the Company of any breach or default shall be effective unless made in writing and duly authorised. Any such waiver shall apply only to the specific breach expressly identified and shall not constitute a waiver of any subsequent breach or default.

The failure of the Company to enforce any provision of these Terms at any time shall not be construed as a waiver of its right to enforce that provision or any other provision at a later time.

28.7. Language

In the event of any inconsistency between the English version of these Terms and any translated version, the English version shall prevail.

The Company values data privacy and security. Please review our Privacy Policy available at:

https://growbit.net/legal/privacy-policy

By using the Services, you acknowledge and agree that the Privacy Policy forms an integral part of these Terms and governs the processing of your personal data.

growbit.net is the primary domain of the Website.

Any other domains designated by the Company may operate as official mirror domains for redundancy, accessibility, continuity of service, or regional availability.

The same Terms, Policies, account rules, AML/KYC controls, responsible-gaming controls, game rules, restrictions, and enforcement rights apply regardless of which official domain is used.

Users should ensure that they access only official GrowBit domains. The Company is not responsible for phishing websites, impersonation domains, fake support accounts, malicious links, wallet-draining websites, or third-party websites falsely claiming to be associated with GrowBit.

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WITHOUT LIMITATION, THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING:

• THE ACCURACY, COMPLETENESS, OR RELIABILITY OF CONTENT;
• UNINTERRUPTED OR ERROR-FREE OPERATION OF THE SERVICES;
• THE SECURITY OF SERVERS OR DATA;
• THE ABSENCE OF VIRUSES, MALWARE, OR OTHER HARMFUL COMPONENTS;
• THE CONTINUED AVAILABILITY OF ANY GAME, CURRENCY, VIRTUAL ITEM, CRYPTOCURRENCY, PROVIDER, MIRROR DOMAIN, OR FEATURE.

THE COMPANY SHALL NOT BE LIABLE FOR:

• ERRORS OR INACCURACIES OF CONTENT;
• PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM USE OF THE SERVICES;
• UNAUTHORIZED ACCESS TO OR USE OF SERVERS OR DATA;
• SERVICE INTERRUPTIONS OR TRANSMISSION FAILURES;
• MALICIOUS SOFTWARE INTRODUCED BY THIRD PARTIES;
• THIRD-PARTY GAME, PAYMENT, WALLET, BLOCKCHAIN, OR INFRASTRUCTURE FAILURES;
• LOSS OF ACCESS TO THIRD-PARTY GAME ACCOUNTS, VIRTUAL ITEMS, OR CRYPTOCURRENCY WALLETS; OR
• ANY LOSS OR DAMAGE ARISING FROM CONTENT MADE AVAILABLE THROUGH THE SERVICES.

THE COMPANY DOES NOT ENDORSE OR ASSUME RESPONSIBILITY FOR ANY THIRD-PARTY PRODUCTS OR SERVICES ADVERTISED OR LINKED THROUGH THE SERVICES.

For complaints, legal notices, privacy requests, responsible-gaming requests, or further information regarding the Services, please contact:

0-000-000000 Sociedad de Responsabilidad Limitada
[REGISTERED OFFICE ADDRESS]
Costa Rica

legal@growbit.net

For general account or support inquiries:

support@growbit.net